Why are my emails getting stopped?

First of all, you don’t need to worry. This is done to protect your domain reputation and prevent your domain from getting damaged.

Why does this happen?

Your email sending can be temporarily stopped in the following cases:

1. Multiple soft bounces
If your email account receives 3 soft bounces, we automatically pause sending.
This helps prevent your domain reputation from dropping further.

2. Hard bounces (account suspension)
If there are hard bounces, your email account may get suspended to avoid serious damage to your domain.

How to fix this?

For soft bounce issues:

1. Check your domain reputation here:
   https://www.spamhaus.org/domain-reputation

2. If your score is 0 or below, follow these steps:

   • Switch your warmup strategy to Flat Warmup

   • Set your sending limit to 5 emails per day

   • Keep warmup running for 1 to 2 weeks

   • Pause all other email sending during this time

For suspended accounts (hard bounces):

1. Verify that all your DNS records (SPF, DKIM, DMARC) are properly configured and published

2. Share your email account ID with our support team

   • You can find this in the URL of your TrulyInbox account

Still facing issues?

If the problem continues, reach out to our support team with your account details, and we’ll help you resolve it quickly.